Request scope
Sync only: your synchronized reminders on the server, their schedules and related device connections are in scope. This request does not erase local computer reminders or cancel purchased perpetual Enterla Local usage rights. Unpairing a device, uninstalling the app or marking a reminder Done is not account deletion.
If you want your entire account deleted
For a whole-account request, account access and sessions for the individual licenses verified as yours and shown on the confirmation screen are closed, and their server-side Sync data is removed. Support correspondence, attachments, device and security records are removed or retained only as set out in the confirmed scope. Purchased Enterla Local usage rights and data on your devices are not automatically removed. We explain which records must remain and why. A Sync-only confirmation does not authorize whole-account deletion.
What happens to your request now?
Send your request to support@enterla.net and say whether it concerns only Sync data, your account or specific information. We verify account ownership and clarify what will be removed and retained. After you confirm this scope in the customer portal, our support team separately authorizes each request, processes it manually and informs you of the outcome. Sending or confirming a request does not itself start deletion; requests are not executed automatically.
Prepare an email request
Email support@enterla.net with the subject “Enterla data / account deletion request”. Say whether you mean only Sync data, the entire account or specific information. Write from your registered email address if possible; tell us if you cannot access it. The button below only opens your email app; no request is sent until you send the message.
Safe verification
Do not send passwords, PINs, full license keys, encryption/recovery keys or reminder content. To avoid affecting someone else's data, we need to verify account ownership and the scope of your request. If you cannot access your registered mailbox or customer portal, ask support to review your situation; this does not mean deletion without verification.
Retained data and backups
When deletion takes place, necessary records proving its date and scope are retained for at least 3 years as a legal obligation. This is not a reason to keep deleted reminder content. Financial documents or records needed for a dispute are assessed according to their own retention grounds, not one long period for the whole account. Backup copies are kept separately; server deletion does not erase device copies or all backups that same day. We cannot give a single definite removal date for backups.
Response and outcome
Our response explains your request's status, scope and the reasons for any records that need to be retained. Your applicable legal rights and response deadlines remain in place; identity verification does not reset the original receipt date or restart the legal deadline.