About an existing transaction
This site does not take online payments or create new paid orders. For an existing transaction, write from your registered email and include any order/transaction reference and what you request. Do not send card details, passwords or full license keys.
Review and outcome
Your request is assessed against the transaction, license terms and applicable legal rights. Sending an email does not automatically issue a refund or cancellation. You will be informed of the outcome and any steps needed; this page adds no deadline or exception that restricts mandatory legal rights.
License and Sync scope
Requesting deletion of Sync data is not the same as requesting a refund or cancellation of the whole account. State the scope clearly. Use the deletion-request page for data and account requests.